Support

Need a hand?

Most questions are about import — the parser doesn't know every format. Start here, and if you're still stuck, reach out directly.

Import troubleshooting

The parser got it wrong
(or got nothing at all)

The booking importer is regex-based — it pattern-matches against thousands of confirmation formats. It works well for most airlines, hotel chains, and booking platforms, but there are formats it hasn't seen. Here's how to handle common problems.

📊

Completeness score is low

A low score (below 60%) means Honk found the booking type but couldn't extract much detail. The import preview screen lets you fill in anything missing before saving.

Tap any field on the import preview to edit it. Required fields (date, type) must be filled before you can save.

❓

Wrong booking type detected

Sometimes a hotel email gets parsed as a flight, or a tour confirmation comes in as a restaurant. On the import preview, tap the booking type label to change it before saving.

If this happens consistently with one sender, it's a bug — report it (see below).

0️⃣

Nothing was found at all

The parser returned empty. This usually means the email format is one it hasn't seen. Try a different import method — if you used Share Extension, try pasting the text instead. Sometimes reformatting helps.

If the email is from a major airline or hotel chain and Honk gets nothing, that's a gap worth reporting.

📅

Wrong dates or airports

Date parsing can go wrong on unusual confirmation formats, and airport lookup can misfire on ambiguous IATA codes. Always verify dates on the import preview before saving.

Tapping a date field opens the date picker. Tapping an airport field lets you type a new IATA code or full name.

Try these before reporting

1
Try a different import method. If Share Extension didn't work, try pasting the text, or importing the PDF version of the same confirmation.
2
Check for forwarded formatting. Emails shared via the share sheet sometimes get garbled with extra formatting or quoted-printable encoding. Import from the original email if you can, rather than a forwarded copy.
3
Import and edit manually. Even if the parse score is low, you can tap Save with edits and fill in the details yourself. Honk keeps all your bookings even if it couldn't extract everything.
4
Add manually. Inside any trip, tap + to add a booking from scratch. No import needed.
Reporting a failure

Help improve the parser

Every format Honk learns makes the app better for everyone. If you find a consistently broken format, reporting it helps.

To report a parsing failure, email support@honktravel.com with:

IncludeThe airline, hotel chain, or booking platform name
IncludeWhat Honk got wrong (wrong type, missing field, empty result)
OptionalA copy of the confirmation text with personal details removed (booking reference, names, card numbers redacted)

Never send real booking references, passport numbers, or payment details. Redact anything sensitive before sending.

FAQ

Common questions

How do I share from my mail app to Honk?
Open the email in Apple Mail. Tap the Reply/Share button (the arrow icon). Scroll through the share sheet to find Honk — you may need to tap More to find it the first time. Select Honk, and the import preview will open automatically. This works the same way in Gmail, Spark, Airmail, and most third-party mail apps.
Can I import from a PDF attachment in an email?
Yes. Tap the PDF attachment to open it, then use the Share button to send it to Honk. Or save the PDF to Files first, then use Honk's file import (tap the import icon inside a trip). PDF parsing uses Apple's PDFKit on-device — nothing is sent to a server.
The Share Extension doesn't appear in my share sheet. How do I add it?
In the share sheet, scroll right past the app icons and tap "More" (the three-dot button). Find Honk in the list and toggle it on. You can also drag it to reorder it so it appears earlier in the list. The extension appears in the share sheet in all apps once enabled here.
My iCloud sync isn't working. What should I check?
First, check Settings → [Your Name] → iCloud and make sure Honk is toggled on in the app list. Second, confirm both devices are signed into the same Apple ID. Third, check that iCloud Drive is enabled and you have available iCloud storage. If sync is still delayed, it sometimes takes a few minutes after changes — iCloud syncs in the background on its own schedule.
I accidentally deleted a trip. Can I recover it?
Unfortunately not from within Honk — there's no recycle bin or undo for trip deletion. If you have iCloud sync enabled and deleted the trip recently, it's possible the deletion hasn't fully propagated yet and it may still be visible on another device. Act quickly if so. In future versions, a more robust undo/restore path may be added.
How do I cancel my subscription?
Subscriptions are managed through Apple, not through Honk. Go to Settings → [Your Name] → Subscriptions on your iPhone or iPad, find Honk, and tap Cancel Subscription. On Mac: App Store → [Your Name] → View Information → Manage Subscriptions. Cancelling takes effect at the end of the current billing period. Your data is not affected by cancellation.
I've been charged but the app shows me as expired. What do I do?
This sometimes happens if the App Store receipt hasn't refreshed. In Honk, go to Settings → Subscription and tap "Restore purchases". This re-checks your App Store receipt and should restore your access. If it doesn't resolve within a few minutes, email support@honktravel.com with your Apple ID (email only, never your password) and we'll investigate.
Does Honk work offline?
Yes. All your trip data is stored on-device. You can view and edit bookings, add notes, and use all features without an internet connection. iCloud sync requires connectivity to push changes — it will sync automatically when you're back online. Maps require connectivity to load map tiles, but your pins and route are shown regardless.
How do I contact support?
Email support@honktravel.com. Honk is built by a solo developer — response times may be a day or two, and are slower during heavy travel periods. Please include your iOS version, the Honk version (Settings → About in the app), and as much detail as possible about what you're trying to do.
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Still stuck?

Email directly. Honk is a solo project — you'll hear back from the person who built it.

support@honktravel.com